Patients & Visitors

For questions about your hospital bill, please contact Patient Financial Services at 808-868-5281 or 888-418-6901.

Maui Memorial Medical Center will bill your health plan carrier(s) according to the information provided at registration. You’ll be asked to present your current health plan coverage cards and to pay all copays, deductibles, coinsurance, and fees for noncovered services when registering and checking in for services.

Health plan coverage

Please be aware your health plan may have special requirements such as precertification/authorization for certain tests or procedures or limitations on the services covered. Also, some physician specialists may not participate in your health care plan. Please check your health plan to determine if a provider is participating. If your plan’s requirements are not followed, you may be financially responsible for all or part of the services rendered in the hospital.

Workers’ compensation

If you require medical attention as a result of a work-related injury, please notify registration staff at the time of service. You will be asked to provide detailed information, including the full name and contact information of your employer, date and time of injury, applicable insurance information, and any incident/claim numbers.

Veterans Affairs (VA) Healthcare Benefits

If you are registered with the local Veterans Affairs Office, please present your VA identification card at the time of service. If you are a veteran but not registered with the local Veterans Affairs office, please notify a registration staff member at the time of service for potential eligibility and enrollment.

Payment Options

We gladly accept the following payment methods: cash, personal check, money order, and most major credit cards. Other payment options may be available upon request through our financial specialists.

Financial Counseling

Financial specialists are available to assist all patients with payment obligation or account-related questions. Patients with no health care coverage, significant medical bills, and/or limited financial resources may be referred to one of these specialists. They offer complimentary eligibility screening and application assistance for a variety of government and nongovernment assistance programs, including Maui Memorial Medical Center–sponsored assistance programs.

Doctor Bills

In addition to your hospital bill, you may receive bills for professional services rendered by doctors in diagnosing and treating you while you were a patient. If you have certain tests or treatments in the hospital, you may receive bills from doctors you did not see in person. Often pathologists, radiologists, cardiologists, anesthesiologists, and other specialists perform these services and may bill separately. If you have questions about these bills, please call the number printed on the statement you receive from these doctors.

For questions about your hospital bill, please contact Patient Financial Services at 808-868-5281 or 888-418-6901. For more information on charges, please click here.

You can access information about your hospital stay or ongoing health conditions by logging in to the patient portal. To have your patient portal account set up, please call 808-442-5213.

To request a copy of your medical record, complete the authorization form below and return it to Health Information Management. Please allow 7 to 10 business days for processing. If you wish to receive a copy of your medical record by mail, you may be asked to pay a small fee to cover mailing expenses.

MHS Authorization for Use and Disclosure of Health Information

Make sure to complete the entire form. An incomplete form will delay the processing of your request.

You can return your completed form by:

• Dropping it off in person between 7:30 a.m. and 4 p.m., Monday through Friday, at Health Information Management (Medical Records), located next to the ER
• Faxing it to 808-242-2538
• Mailing it to: Maui Memorial Medical Center, 221 Mahalani Street, Wailuku, HI 96793, Attn: Health Information Management — Release of Information

If you have questions, please contact the Medical Records office at 808-242-2458.

The gift shop is located in the lobby of the Wailuku Tower. Staffed by Auxiliary volunteers, it offers a variety of flowers and plants, gift items, greeting cards, jewelry, magazines, candy, and toiletries.

Gift Shop Hours

Monday–Friday: 9 a.m. to 4 p.m.

The MMMC Auxiliary is committed to supporting the hospital’s mission of providing high-quality, patient-centered, affordable care, while lending their time and energy as warm and compassionate volunteers to the hospital patients and staff. The 62 active members provide 10,000 hours of service in 14 hospital departments.

Auxiliary members provide service through a variety of activities, including support work within the hospital where needed, holding the annual Harvest Sale, managing the hospital Gift Shop and leading vital fundraising initiatives.

To learn more about the MMMC Auxiliary, or to find out how you can become a member, please call (808) 242-2333.

Our Chaplaincy Program provides spiritual services and support to patients and their families, as well as to Maui Memorial Medical Center staff.

The chapel, located on the first floor of the Wailuku Tower, includes symbols from multiple faith traditions and is open to everyone.

Maui Memorial Medical Center has a labyrinth that is located in the courtyard of the Wailuku Tower. A replica of the Chartres Cathedral Labyrinth in France, its path of spiritual renewal provides a full-body prayer for releasing stress, receiving comfort, seeking resolution or acceptance, and experiencing peace. We invite you to experience its serenity.

You may contact the Chaplaincy Office at 808-442-5560.